In order to make your stay safe and untroubled, please, follow the rules and regulations described in this guideline.
The apartment is rented per days. If a Guest does not explicitly specify the duration of his/her stay while making the reservation, it is assumed that the apartment has been rented for 1 day. The check-in time starts at 15:00 on the day of arrival. The check-out time is 11:00 on the day of departure. There can be no more people in the apartment than stated in the confirmation of reservation.
If you want to extend your stay in the apartment, it is necessary to inform the Reception Desk about it no later than 10:00 on the departure day. The receptionist will consider your request depending on the availability of the apartment.
It is strictly forbidden for the Guest to resell, sublet, or pass on the booked apartment to third parties even if the reservation has been fully paid for and the period of his/her stay has not expired yet. Guests’ visitors can stay in the apartment from 7:00 until 22:00. The apartment’s administration has a right to refuse to host the Guest who has grossly violated the Rules and Regulations of the apartment by causing physical or moral detriment to the receptionist, apartment’s employees, other guests, as well as by inflicting damage on other guests or apartment’s property.
In case you have any objections to the service quality, please, contact the Reception Desk as soon as possible in order to receive all necessary assistance. The apartment’s administration is obliged to ensure: • conditions for full and undisturbed rest of the Guest; • safety of stay and privacy; • professional and polite service in respect of all services; • performing all necessary repairs of equipment during the Guest’s absence or in their presence if so requested by the Guest; • in case of any defects which could not be repaired, the administration shall make every effort to change the apartment (if possible) or alleviate the inconvenience in any other way. The Guest is obliged to maintain the order and cleanliness in the apartment. It is forbidden to rearrange the furniture, household appliances, or stereo-video equipment in the apartment. If necessary, the administration of the apartment has to provide the Guest with fresh bed linen or towels. The change of bed linen or towels during the stay is an additionally paid service that should be made in the Guest’s absence or in their presence if so requested by the Guest.
At the Guest’s request, the Reception Desk renders the following free-of-charge services: all the necessary information concerning the Guest’s stay or travel, and booking the transfers.
Provisions of articles 846-852 of the Civil Code regulate the apartment administration’s liability for any loss or damage of items brought in by Guests. The Guest should notify the Reception Desk immediately upon noticing any damage but no later than at the moment of check-out. The apartment administration’s liability shall be limited if such items are not put in the safe deposit. The administration of the apartment has the right to refuse to store money, securities and valuable belongings, especially valuables and items of scientific or artistic value if they pose a threat to safety or their value exceeds the standard of the apartment or if they take up too much space.
The light-out period starts at 22 and ends at 6:00 of the following day. The conduct of the Guests and persons using the apartments’ services should not disturb the peaceful stay of other Guests. The administration may refuse to render services to a person violating the above-mentioned rules. It is strictly forbidden to organize any kind of parties in the apartment.
When leaving the apartment, Guests have to check whether the door is properly locked. The Guest bears financial liability for damaging or destroying the apartment’s equipment and technical devices due to their fault or due to the fault of their visitors. Room heaters, electric irons and other similar devices that are not included in the apartment’s equipment are not allowed to be used inside the apartments due to the fire safety. The Guest is obliged to control the water supply valve.
Personal belongings left by the Guests in the apartment upon leaving shall be sent to the address indicated by the Guest at their at their expense. If no instructions are left, belongings will be stored at the Reception Desk for 1 month.
Smoking in the apartment is strictly forbidden. In case of violating this regulation, the administration of the apartment reserves the right to charge the Guest with a fine in the amount determined for an in-depth sanitation (including the costs of redecorating the apartment).
It is prohibited to bring pets to the apartments.
Upon arrival, the Guest is fully responsible for the apartment keys. Loss of a room card/key or the garage door remote control is subject to an extra charge.
Additional Services for the Guests:
In case you need any assistance, please, contact us on this number +48 12 312 53 63 (every day from 9:00 until 21:00)
See section “Doctor/pharmacy”.
There are several bank branches near the apartment. In order to get further information, please, call us on this number +48 12 312 53 63 (9-21).
Booking cinema/theatre tickets
Our Reception will be glad to help you with booking cinema or theatre tickets. In case you need any assistance, please, contact our Reception.
In case you left something in the apartment, please, contact our Reception.
The check-out time is 11. In order to get the information concerning the possibility of late check-out, pleased, contact us on this number +48 12 312 53 63 (from 9 till 21).
If you need to receive a fax, please, contact our Reception.
The Guests have unlimited access to the wireless internet in the apartment. Both login and password for connecting the Wi-Fi are provided in the apartment.
We accept the following credit cards: American Express, Master Card, Diners Club, Maestro and Visa.
The Reception will be glad to help you if you need to use the courier services. Please, call us on +48 12 312 53 63.
In case you need medical help or information about the nearest pharmacy, please, contact the Reception.
All sockets in the apartment are supplied with 230V.
The apartment’s administration has made everything to ensure comfortable and safe stay for the Guests. Please, acquaint yourself with the escape route at your location. In case of emergency, apart from evacuation, please, contact our Reception on this phone number +48 12 312 53 63.
All apartments are considered non-smoking.
Fire safety instructions
Escape routes and staircases are clearly marked with the words EMERGENCY EXIT.
In case of emergency, please, follow the instructions given by the alarm system. In case of an evacuation, leave the apartment and head towards the nearest Emergency Exit.
In accordance with safety regulations, the Guests are asked not to use any electrical devices, such as radiators or electric heaters that are not included in the apartment’s equipment.
If you want to make a reservation in our apartment, please, contact our Reception on +48 12 312 53 63 or visit our website www.friendhouse.pl
If you want to order additional cleaning in the apartment, please, contact our Reception on +48 12 312 53 63. This service is additionally paid according to the price list.
Taxi / transport
Taxi services are available 24/7. Taxi services in English are available on request. In case you need to order a taxi, please, contact our Reception.
Satellite TV is available in the apartment. In case you need any assistance, please, contact our Reception.
Tours and information about the city
In case you need any information about the tours, sightseeing, entertainment, opening hours etc., please, contact our reception.
Change of bed linen
If you want to change the bed linen, please, contact our Reception on +48 12 312 53 63. This service is additionally paid according to the price list.
No pets are accepted in the apartment.
FIRE SAFETY INSTRUCTIONS
In case of hearing the alarm signal or announced information regarding leaving the building, it is necessary to leave the apartment immediately, making sure that its door is closed.
After leaving the apartment, you have to head to the nearest emergency exit and emergency staircase, and calmly leave the building.
In case of smoke and inability of returning to the apartment or other safe place, you should move along the evacuation route in the inclined position, trying to keep your head as low as possible and covering your mouth with a wet handkerchief. When evacuating, you should move along the walls so as not to lose track of the escape route.
When evacuating from the building, please, do not use the elevators as they go down to the ground floor and remain there until the end of the alarm.
In the process of evacuation, it is highly dangerous to return to the apartment to pick up your personal belongings, as toxic fumes and fire gases can threaten your life and health. Please, try to avoid panicking while hearing the alarm signal and/or following the staff instructions.
If you notice a fire, smoke or a smell of burning in the apartment, please, immediately inform the Reception about it, and, if necessary, inform other people staying in the apartments on the same floor.
If you have any doubts about how to behave after a fire alarm or evacuation signal due to your disability or health conditions, please, contact our Reception immediately by calling +48 12 312 53 63.
TABLE OF CONTENTS
I. GENERAL PROVISIONS
III. TYPES OF SERVICES PROVIDED THROUGH THE WEBSITE
IV. TECHNICAL CONDITIONS OF USE OF THE WEBSITE
V. GENERAL RULES FOR THE USE OF THE WEBSITE
VII. IMPLEMENTATION OF THE SERVICE
IX. WARRANTY AND COMPLAINT PROCEDURE
X. RIGHT OF WITHDRAWAL
XII. ADDITIONAL SERVICES
XIV. FINAL PROVISIONS
I. GENERAL PROVISIONS
The terms used in these Regulations shall have the following meaning:
Personal Data Administrator - FRIENDHOUSE APARTMENTS Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków (31-153), ul. Szlak 65 lok. 1007, registered in the National Court Register kept by the District Court in Kraków under KRS number 0000571528, REGON: 362246048, NIP: 6772391794; e-mail address: firstname.lastname@example.org, telephone number: +48 12 312 53 63, hereinafter referred to as "Friendhouse" or "Service Provider", which decides on the purposes and means of processing Customers' personal data. In accordance with Article 13 of the General Data Protection Regulation of 27 April 2016. (Official Journal of the EU L 119 of 04.05.2016), I inform you that:
Customer Service Department - means a separate organisational unit of the Service Provider, the purpose of which is to contact the Customer in order to agree on the terms and conditions for the performance of the Order or to deal with complaints. The Customer Service Department is available to the Customer at the following telephone number: +48 12 312 53 63 and e-mail address: email@example.com.
Customer - a natural person of full legal capacity or a legal person or organisational unit to which specific provisions grant legal capacity, who has ordered a Service via the Website.
Completion of the Service - means the performance by the Service Provider of the Services indicated on the Website and ordered by the Customer, constituting the performance by Friendhouse under the Agreement. Website - the website operated by FRIENDHOUSE APARTMENTS Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków (31-153), ul. Szlak 65 lok. 1007, registered in the National Court Register kept by the District Court in Krakow under KRS no. 0000571528, REGON: 362246048, NIP: 6772391794; e-mail address: firstname.lastname@example.org, telephone number: +48 12 312 53 63, hereinafter referred to as "Friendhouse" or "Service Provider", available on the Website: www.friendhouse.pl.Strona. Website - the website on which the Service Provider offers its Services, available at: www.friendhouse.pl.
ICT system - means a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunication networks by means of a terminal device appropriate for a given type of network.
Service Provider - FRIENDHOUSE APARTMENTS Spółka z ograniczoną odpowiedzialnością, with registered office in Kraków (310-153), ul. Szlak 65 lok. 1007, registered in the National Court Register kept by the District Court in Kraków under KRS number 0000571528, REGON: 362246048, NIP: 6772391794; e-mail address: email@example.com, telephone number: +48 12 312 53 63, hereinafter referred to as "Friendhouse" or "Service Provider", which is the owner of the Website.
Service - a service provided by the Service Provider to the Customer in accordance with the provisions of these Regulations.
Newsletter Service - consists of sending by the Service Provider, to the Customer's e-mail address, clearly separated information about new products or services in the Service Provider's offer.
Service Agreement - means an agreement concluded by the Service Provider with the Customer, in accordance with the procedure set out in these Terms and Conditions.Personal Data Protection Act - the Personal Data Protection Act of 29 August 1997 (Journal of Laws 2002, No. 101, item 926, as amended). Copyright and Related Rights Act - the Act of 4 February 1994 on copyright and related rights (Journal of Laws of 2006, No. 90, item 631, as amended).Act on Providing Services by Electronic Means - the Act of 18 July 2002 on Providing Services by Electronic Means (Journal of Laws of 2002, No. 144, item 1204, as amended).
Order (Order Form) or Booking (Booking Form) - means the submission of an offer by the Client to the Service Provider to purchase specific Services presented on the Website, in accordance with the provisions of these Terms and Conditions.
III. TYPES OF SERVICE PROVIDED THROUGH THE WEBSITE
1.1.The paid provision of Services presented on the Service Provider's Website, consisting of enabling the Client to search for and book a flat of his/her convenience from among the flats offered on the Service Provider's Website, at a time and location convenient to him/her;
1.2. To send a Newsletter to the Client free of charge; the Service Provider is entitled to post on the Website information on promotions within the scope of the Services provided.
1.3. The amount of fees charged by the Service Provider for the provision of Services against payment shall be determined by the price presented on the Website indicated next to each flat offered by the Service Provider.
IV. TECHNICAL CONDITIONS OF USE OF THE WEBSITE
1 In order to use the Website properly and fully, Customers should have:
1.1. A device with access to the Internet;
1.2. A web browser with at least Internet Explorer 11 or Chrome 39 or FireFox 34 or Opera 26 or Safari 5 or later, supporting cookie technology;
1.3. An active electronic mail (e-mail) account. (2) Use of the Website may be subject to the installation of Java, Java Script software and acceptance of cookies. (3) A Customer whose ICT system does not meet the requirements specified in clause IV shall not be entitled to claim for inability to use the Website.
V. GENERAL RULES ON THE USE OF THE WEBSITE
2.1. Is redirected to the booking page, where he/she fills in the following data: name and surname, country of origin, city, postal code, address, e-mail address, telephone number; in the case of entrepreneurs: company name and VAT number;
2.2. Is given the opportunity to enter his comments, suggestions, questions concerning the Order in the window;
2.3. Is requested to read and accept the Terms and Conditions;
2.4. Consents to the processing of his personal data in accordance with the Personal Data Protection Act;
2.5. He may agree to receive commercial information from the Service Provider and agree to receive the Newsletter.
3. At the next stage, the Customer proceeds to the virtual checkout where, by clicking on the button marked with the phrase "Book with obligation to pay" and "Pay for the booking", the Order is subject to payment. At this stage, the Customer has the option to select the payment method.
4 The Service Provider then confirms the acceptance of the Customer's Booking by sending an email to the Customer's email address. Customers are further informed of the total amount to be paid (gross) and all additional costs, if any.
5. Customers confirm the Order by sending a return e-mail to the Service Provider's e-mail address: firstname.lastname@example.org.
6. The Service Provider shall proceed with the Order after the Customer has made payment in accordance with the provisions of these Terms and Conditions.
7. Orders may be placed 24 hours a day throughout the calendar year. The Service Provider reserves the right to suspend the execution of Orders on public holidays or statutory holidays, as well as other designated days, which, however, shall not affect those Orders which have been placed before the date on which the Service Provider informs the Customer of the holidays. Information on the suspension of the execution of Orders will be published on the Website.
8. The Booking Form service is provided free of charge, is a one-time service and terminates when an Order is placed through it, or when the Customer stops placing an Order through it early.
VII. IMPLEMENTATION OF THE SERVICE
IX. WARRANTY AND COMPLAINT PROCEDURE
2.1. Make a declaration to reduce the price or withdraw from the Contract, unless the Service Provider immediately and without undue inconvenience for the Customer replaces the defective Service with a defect-free one or removes the defect. This limitation shall not apply if the Service has already been replaced by the Service Provider or the Service Provider has not complied with the obligation to replace the Service with one free of defects or to remove the defects. The Client may, instead of the rectification of the defect proposed by the Service Provider, demand a replacement of the Service for a defect-free one or, instead of a replacement of the Service, demand the rectification of the defect, unless bringing the thing into conformity with the contract in the manner chosen by the Client is impossible or would require excessive costs in comparison with the manner proposed by the Service Provider.
2.2. Demand a replacement of the defective Service with a defect-free one or removal of the defect. The Service Provider is obliged to replace the defective Service with a defect-free one or to remove the defect within a reasonable time without excessive inconvenience for the Client. The Service Provider may refuse to satisfy the Client's request if bringing the Defective Service into conformity with the Contract in the manner chosen by the Client is impossible or would require excessive costs in comparison with the other possible manner of bringing the Service into conformity with the Contract. The costs of replacement shall be borne by the Seller.
3. Any complaints should be submitted to the Service Provider's e-mail address: email@example.com or in writing by registered mail to: FRIENDHOUSE APARTMENTS sp. z o.o., ul. Szlak 65 lok. 1007, 31-153 Kraków.
4. A properly made complaint should contain at least the Customer's designation (including his/her name, surname, postal address, e-mail address) and a description of the problem giving rise to the complaint.
5. The Service Provider will consider the complaint within 14 days of its receipt. The Service Provider will immediately notify the complainant of the result via e-mail to the Client's e-mail address.
6. The Customer who is a consumer has the following examples of out-of-court means of dealing with complaints and claims:
6.1 The Customer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended) to resolve a dispute arising from the concluded Agreement;
6.2 The Client shall be entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Client and the Service Provider;
6.3. The Client may obtain free assistance in resolving a dispute between the Client and the Service Provider, using also the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers);X. RIGHT OF WITHDRAWAL FROM A SERVICE AGREEMENT1. The Client who is a Consumer may withdraw from the Service Provider's Service Agreement within 14 days of the conclusion of the Agreement without giving any reason.
7. The Client withdraws from the Contract by submitting a withdrawal declaration to the Service Provider. This declaration may be made on the form attached as Appendix 4 to these Terms and Conditions. Sending the declaration before its expiry is sufficient to meet the deadline. The Service Provider shall immediately acknowledge to the Client the receipt of the form submitted via the Website.
8. The declaration of withdrawal may be submitted in writing to the address: FRIENDHOUSE APARTMENTS sp. z o.o. ul. Szlak 65 lok. 1007, 31-153 Kraków, or in electronic form via e-mail to: firstname.lastname@example.org.
9.In the event of withdrawal from the contract, it shall be considered not concluded, and if the Client has made a declaration of withdrawal from the contract before the Service Provider has accepted his/her offer, it shall cease to be binding. The Service Provider shall reimburse all payments made by the Client without delay, but no later than within 14 days of receipt of the withdrawal declaration.
10. The Service Provider shall reimburse the payment using the same method of payment used by the Client, unless the Client has expressly agreed to a different method of reimbursement that does not involve any costs for the Client.
11. The Customer's right of withdrawal from a contract concluded at a distance shall not apply to contracts:
11.1. For the provision of services, if the Seller has performed the service in full with the express consent of the consumer, who has been informed prior to the provision of the service that after the Seller's performance, he will lose his right of withdrawal;
11.2. In which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period;
11.3. In which the subject of the performance is a perishable product or a product with a short shelf life;
11.4. In which the object of the performance is a non-refabricated product, produced to the consumer's specification or serving to satisfy his/her individual needs;
11.5. In which the subject matter of the performance is a Product delivered in a sealed package which cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery;
11.6. In which the subject matter of the performance is Products which after delivery, due to their nature, become inseparably connected with other things;
11.7. In which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Agreement, the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control;
11.8. In which the consumer expressly requested that the Seller come to him/her for the purpose of carrying out urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer or supplies Products other than spare parts necessary for the performance of repair or maintenance, the consumer has the right to withdraw from the contract with regard to additional services or Products;
11.9. Where the subject matter of the supply is a sound or visual recording or computer software supplied in sealed packaging if the packaging has been opened after delivery;
11.10. For the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
11.11. Concluded by means of a public auction;
11.12. For the provision of accommodation other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the date or period of the service;
11.13. For the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the expiry of the withdrawal period and after the Seller has informed the consumer of the loss of the right of withdrawal.
2.1. Any damage caused to third parties as a result of the Client's use of the Website contrary to the Terms and Conditions or the law;
2.2. Loss of data by the Client caused by external factors (e.g. cable, hardware, software failure) or other causes beyond the Service Provider's control;
2.3. Damage resulting from the Client's provision of false or incomplete information for the performance of the Contract;
2.4. Damage resulting from the use of the Website by Clients in a manner contrary to the law or the Terms and Conditions;
2.5. The operation of the servers on which the Clients' mailboxes are located, in particular for blocking by the administrators of the mail servers of e-mails sent by the Service Provider.
XII. ADDITIONAL SERVICES
XIV. FINAL PROVISIONS
8.2 Attachment No. 2 - Information on specific risks associated with the use of a service provided electronically and on the function and purpose of software or data that are not a component of the content of the service;
8.3 Attachment No. 3 - Contract withdrawal form.
9. The Regulations shall enter into force on 15.12.2016
5.1. Adapting the content of the System's Websites to the Customer's preferences and optimising the use of the Websites; in particular, these files allow the System to recognise the Customer's device and to display the Website appropriately, adapted to the Customer's individual needs;
5.2. Creating statistics which help to understand how the Customers use the Websites, which allows to improve their structure and content;
5.3. Maintaining a session with the Customer;
6. The following types of cookies are used within the Website:
6.1. "Performance" cookies, enabling the collection of information on the use of the System Websites;
6.2. "Functional" cookies which make it possible to "remember" the User's selected settings and to personalize the User's interface, e.g. with regard to the chosen language or region of origin of the User, the font , the Website's appearance, etc;
6.3. "Advertising" cookies, making it possible to provide the Client with advertising content more tailored to his/her interests.
II. PROCESSING OF PERSONAL DATA
5. The Service Provider determines the personal data of the Customer, the provision of which is necessary to provide the Service through the System. The provision of personal data is voluntary; however, the refusal to provide personal data may result in the Service Provider's inability to provide the Services.
6 The Service Provider may also process the following data characterising the Client's use of the Service (usage data):
7. In fulfilment of the information obligation indicated in Article 20(1)(2) of the Act on Provision of Services by Electronic Means, the Service Provider informs that it cares about the security of personal data, as evidenced by the implementation of organisational and technical measures in accordance with the provisions on the protection of personal data, in particular the Personal Data Protection Act and its implementing acts. In addition, the connection to the Service Provider's System is encrypted using the SSL protocol (certificate description).
8. The User has the right to inspect his/her personal data, to request its change and deletion. The Client exercises this right by sending an appropriate statement to the following e-mail address of the Service Provider: email@example.com. The Client is obliged to provide the e-mail address he/she used, as well as the link to the content he/she posted on the System.
9. The Service Provider protects the personal data provided to it and makes every effort to protect them from unauthorised access or use.
,10. Personal data shall be made available to other entities to the extent necessary for the performance of the agreement for the provision of Services and other purposes indicated in the Terms and Conditions, i.e.:
11. Personal data may be made available to judicial and other state authorities upon their reasonable request.
12. The Service Provider may, on the basis of Article 31 of the Personal Data Protection Act, entrust the processing of Customers' personal data to other entities, in particular those providing hosting services.
13. The provision of personal data is voluntary and the Client may choose whether and to what extent he wishes to use the Service Provider's services and share information about himself. The provision of personal data to the Service Provider is a voluntary decision of the Client and the Client may opt out and delete his/her Account in whole or in part at any time.
Information on specific risks related to the use of the service provided electronically and on the function and purpose of software or data that are not a component of the content of the service The Service Provider, pursuant to Article 6(1) of the Act on Provision of Services by Electronic Means, informs on specific risks related to the use of the services provided electronically by the Service Provider by the Clients. The nformation concerns potential risks, which, however, should be taken into account despite the Service Provider's use of systems protecting the infrastructure against unauthorised influence of third parties. Potential risks include:
WITHDRAWAL FROM CONTRACT FORM (to be filled in and returned only if you wish to withdraw from the contract) -
Addressee: FRIENDHOUSE APARTMENTS Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków (31-153), ul. Szlak 65 lok. 1007, firstname.lastname@example.org,
- I/We(*) hereby give notice(*) of my/our withdrawal from the contract of sale of the following items(*) the contract of delivery of the following items(*) the contract of workmanship of the following items(*)/the provision of the following service(*)
- Date of conclusion of the contract(*)/collection(*)
- Full name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is sent on paper)
(*) Delete where not applicable.