FAQ

What are the rental rules?

Please familiarize yourself with the rules under the link

What are the rental hours?

The hotel day starts at 3:00 PM and ends at 11:00 AM. Please contact the reception if your trip requires an earlier check-in or later check-out.

How do I get to the apartment?

All our apartments have coded key boxes on the entrance doors. A few days before your arrival, we will send you a code that will allow you to open the box and collect the keys. Please contact us immediately if you have not received the code or have trouble entering the apartment. We will be very happy to assist you!

Do the apartments have internet access?

Yes, all our apartments have access to free, secured Wi-Fi.

What if I need early check-in?

Please contact us – we will verify if the apartment has already been cleaned. If it hasn’t, we will inform you where you can store your luggage.

Is the price on the website per person or for the entire apartment?

All prices on our website refer to apartments based on the basic number of guests. If you are interested in additional beds or a baby cot, please contact Reception.

What if I need late check-out?

The late check-out option depends on apartment availability. Please contact us in advance; we will try to find the most convenient solution for you.

Can I book an extra bed for the apartment?

Comfortable foldable beds can be reserved by contacting reception. Please note that not all apartments may be equipped with them.

Can I order additional services for my stay?

Of course, we encourage you to check the offer under the link

Where can I park my car?

Some of our apartments have monitored parking spaces available for reservation. The rental price is 50 PLN per day. Please contact reception for more information and to reserve a spot. Please also remember that street parking requires payment from Monday to Saturday.

I’m traveling with a small dog, can it stay with me in the apartment?

Although we generally do not accept pets, please contact us in advance. We will try to find the best solution and improve your comfort during your stay!

Can I book tours with you?

Certainly. We cooperate with the best tour companies in Krakow. Our reception will gladly provide all the information.

I need an airport transfer, can you help organize it?

Yes, we will gladly help! For your comfort, we offer a comprehensive airport transfer (to and from the airport) based on one of the best transport companies in Krakow. Please contact us in advance with your flight details.

Can I smoke in the apartment?

We do not allow smoking cigarettes or other tobacco products in the apartments. For the comfort of all guests, those who disregard this rule may be charged up to 400 euros for deodorization and cleaning of the apartment. If you smell cigarette smoke upon arrival, please contact us immediately.

I’m traveling with a small child. Do you offer anything for them?

Yes. We want children’s travels to be as comfortable as possible, so we encourage you to check the wide range of offers for children under the link.

How can I pay for my stay?

We accept payment cards and bank transfers. In urgent cases, cash payment at the Friendhouse office (ul. Szlak 65/1007) is possible.

What is included in the apartment price?

The prices listed on the website include all charges, including taxes. Only additional services such as parking and welcome baskets may be added after booking.

Are toiletries, towels, and bedding included in the price?

Yes, towels, bedding, and toiletries are standard equipment in the apartments.

Are the apartments equipped with hairdryers and irons?

Yes, this is standard in all apartments.

What happens if I damage the apartment?

If you damage significant elements of the apartment or its equipment, we will charge you the actual cost of repair or replacement of the item. We assure you that the charge will fairly and proportionally reflect the repair cost.

What if I notice damage after arrival?

In such a case, please contact reception immediately to enable effective repair by our technical department.

How can I book apartments for a larger group?

Please contact us by email or phone; we will prepare the best offer for you!

I need an apartment for a longer period, how can I book it?

Please contact us directly; we will promptly prepare the best rate offer for you!

Can I receive an invoice for my stay?

Yes, please contact reception immediately after making the reservation. Also, please prepare the data for the invoice. Failure to provide invoice data may prevent its subsequent issuance (Art. 106b VAT Act, paragraphs 5 and 6).

How can I contact you?

Please contact us via email: reception@friendhouse.pl, by phone: +48 12 312 53 63, or directly at the Friendhouse Apartments office at Szlak 65/1007, Krakow.

Can I extend my stay?

Yes, please contact reception. Since the option to extend your stay depends on availability, we will try to extend the stay in the same apartment or offer a similar apartment.

I have to cancel my non-refundable reservation. What then?

Since a non-refundable booking option was selected, we cannot refund the payment. However, understanding unforeseen circumstances, please contact reception, where we will try to prepare alternative cancellation solutions.

Do you have any solutions for business?

We understand how important business travel is. Therefore, to meet high demands, Friendhouse Apartments has prepared a range of business solutions that ensure a comfortable stay. We believe that apartments are the best solution for business clients. Fully equipped kitchens, spacious apartments, convenient locations, and unbeatable daily rates are undoubtedly the advantages of our apartments over hotel rooms. Please contact us; our business client care department will do its best to make your stay a strong point of your business trip.